Shipping information
Ordering information, terms and conditions of sale
Ordering Information
Orders can be placed through Paypal using a debit or credit card. To purchase via bank transfer, please email for details. To purchase via post please make cheques payable to ‘Yan Lei’.
Include your telephone number and a list of the products you wish to purchase and send to:
Yan Lei Productions,
21B Almeida Street,
London,
N1 1TB
UK
No-Risk Guarantee
We want you to be completely satisfied with every purchase you make. If you are dissatisfied with a product you ordered, we’ll exchange it, credit your account or refund your money minus our original shipping and handling charge providing the following requirements are met:
- you notify us within 7 days of delivery of an item that you intend to return it
- you return the item in original or equivalent standard packaging
- the item is unused and in a new and saleable condition
- the return is made within 14 days of delivery
Return shipping is the responsibility of the buyer, unless the item was damaged in transit or not as described. We recommend you send it by “signed for.”
We are not able to accept returns of DVDs and books, unless they were damaged in transit.
For information on DVD formats please click here.
Shipping & Rates
We ship to every country. Shipping is included in the price unless stated otherwise. Orders are dispatched within 48 hours by Royal Mail except on bank holidays. Orders placed outside Europe with a value over £25.00 are dispatched by “Signed for” or “Air Sure”. Please allow 14 working days for delivery. The massage brush usually takes longer to arrive, especially in the USA due to increased security.
FedEx & Parcelforce
If you would like your item sooner, for an additional fee we can dispatch via Fedex or Parcel force. Please email for price details.
Item Not Arrived
In the unlikely event that your order does not arrive, please contact us 28 working days after the dispatch date. We can then issue you with a full refund or the item can be sent again.